Help and Support
Help & Support – R2H LIVE (Release-to-Home)
Welcome to the R2H LIVE Help & Support page. This section is designed to assist users, creators, and partners with questions related to platform access, account management, content publishing, payments, and technical issues.
We encourage users to review the information below before contacting support, as many common queries are addressed here.
1. Account & Access Support
• Account registration and login issues
• Password reset and account recovery
• Profile updates and account settings
• Device access and compatibility queries
2. Content & Creator Support
• Content upload and publishing assistance
• Metadata, artwork, and listing-related queries
• Monetisation model selection and visibility
• Content availability and geo-fencing concerns
Creators are responsible for ensuring that uploaded content complies with applicable laws, platform policies, and ownership requirements.
3. Payments, Billing & Subscriptions
• Subscription activation and access issues
• Payment confirmation and billing queries
• Rental or Pay-Per-View access concerns
• Revenue dashboards and payout-related questions (for creators)
For refund-related matters, please refer to the Refund & Cancellation Policy page.
4. Technical Support
• Playback issues on web, mobile, or Smart TVs
• App performance or compatibility concerns
• Streaming, buffering, or access errors
• Platform feature-related assistance
Technical issues may vary based on device configuration, internet connectivity, or regional availability.
5. Legal, Privacy & Policy Queries
• Questions related to Terms & Conditions
• Privacy Policy and data handling concerns
• Data deletion or account removal requests
• Compliance or content-related notices
Legal or privacy-related requests may require verification before processing.
6. How to Contact Support
If your query is not resolved through the information above, you may contact the R2H LIVE support team using the details below.
Email: support@r2hlive.in
Response Time: Typically within 24–48 business hours
Please include relevant details such as your registered email address, device information, and a clear description of the issue to help us assist you efficiently.
7. Support Availability
Support services are provided on business days and may be subject to public holidays. Response times may vary depending on the nature and complexity of the request.
R2H LIVE reserves the right to prioritise support requests based on severity, platform impact, and regulatory requirements.